If you’re a natural listener and have got a passion for helping others, then exploring a career as a counsellor may be the route for you.

As a counsellor, your job will be to actively listen to clients and help them to identify problems in their lives. By offering them a shoulder, your ear and your time, the empathy and respect you display will enable them to recognise potential issues and develop strategies for coping and overcoming these challenges.

In other words, you will provide them with the coping mechanisms and skills to make a positive change in their lives.

What will you cover in your sessions?

With the right training and qualifications, counsellors can assist clients with a range of issues. For instance, you could specialise and cover all or some of the following in your sessions:

  • Divorce or relationship issues – from mediating relationship breakdowns to supplying couples counselling, counsellors can help couples to speak through their problems and identify obstructions that are damaging their relationships. In addition, they can provide the sounding board couples need in their quest to find a resolution.
  • Illness – from dealing with their own personal health issues, to helping others to overcome the news of an illness amongst their friends and loved ones, counsellors can help them to find the right coping mechanisms for their situation.
  • Bereavement – the loss of a friend or loved one can have a profound effect on individuals. Counsellors can assist patients to manage their feelings, whilst providing them with an empathic environment in which to speak.
  • Unemployment/job uncertainty – the stress of losing a job can create feelings of anxiety and worry. Counsellors can provide patients with the skills to move past these negative emotions and make positive changes i.e. apply for a new job or pass an interview.
  • General anxiety – work, family, life… all have the potential to create unwanted fears and worries. Counselling can help patients to manage their anxiety, recognise their triggers and enable them to overcome these challenges.

How to be a successful counsellor

The key to being a great counsellor is having the ability to provide your clients with a safe and confidential environment where they can explore their thoughts, feelings, values and beliefs without judgement. Instead, you will remain supportive, impartial and non-judgemental so they can find answers on their own terms.

Despite existing preconceptions, counsellors actually don’t give advice. In truth, your job is to:

  • Build a relationship of trust and respect where they feel comfortable enough to express their concerns/fears/anxieties.
  • Agree in advance a counselling contract so you both know what you will cover during these sessions e.g. couples counselling or substance abuse.
  • Encourage your clients to discuss issues which they normally feel they can’t share.
  • Actively listen to their concerns, providing empathy and sympathy without bias.
  • Help clients to attain a deeper understanding of their issues so they can move towards a positive resolution.
  • Help support clients to make decisions and choices that will enable them to move forward and improve their lives.
  • Refer clients to other avenues of support (when necessary).
  • Attend supervision and training sessions so you continue to advance your training and knowledge in this field.
  • Liaise with other agencies and individuals e.g. GPs, hospitals and community mental health teams, to ensure clients receive the appropriate level of support (depending on their situation).
  • Perform group and individual therapy sessions.
  • Keep detailed records of your meetings.

In other words, you will act as a shoulder, a sounding board and a guiding light.

What characteristics make a good counsellor?

There is more to being a counsellor than being a good listener. In truth, good counsellors should possess the following six character traits:

  1. Great interpersonal skills – it is important that you are able to express yourself clearly and effectively, whilst being able to gauge a client’s thoughts and feelings. In addition you need to be relatable, warm, accepting and empathic, whilst being in a strong position to enlighten them about therapeutic topics.
  2. Trustworthy – studies have shown that people are able to determine if someone is trustworthy within 50 milliseconds. For counsellors, it is essential that you are able to achieve this kind of reaction, so client’s feel comfortable sharing private and confidential information, as well as parts of themselves. This can be done in a number of ways, both physically and verbally.
  3. Flexible – good counsellors are able to create meaningful treatment plans that are tailored to the needs of each of their clients. They don’t adhere to a one treatment fits all mentality, but are able to recognise the individuality of each of their clients and adapt their approaches as they go along.
  4. Hope and optimism – great counsellors are able to provide their clients with the right balance of hope and realism so that they become motivated and engaged. They are able to achieve this by setting realistic and attainable goals that will gradually build their confidence and leave them feeling resilient.
  5. Multicultural sensitivity – aside from being adaptable, good counsellors need to take into account their clients cultural values and be respectful of their differences, beliefs and attitudes. They can do this by ensuring that they are sensitive to their race, gender, ethnicity, sexual orientation, religion and cultural background.
  6. Self-awareness – it is vital as a counsellor that you are able to separate your personal issues from your clients, and that you don’t let them evoke an emotional reaction in yourself. The key to achieving this is being able to identify and manage how you respond to your own issues, so that you are less likely to react to a clients. In turn, you will need to be self-aware enough to recognise how much information should be disclosed to a client, so you don’t tell them too much or too little. At the same time, you should be able to successfully maintain professional boundaries and read others easily.

How much can you earn as a counsellor?

Most counsellors work a 9am-5pm day, however you may be expected to work some evenings and weekends to make yourself more accessible to your clients. Because of this, salaries can be incredibly varied, especially when you factor in the breadth of specialisms counsellors can undertake. On average you can expect to receive the following:

  • Starting salary – £20,000 to £26,000
  • Experienced counsellors – £30,000 to £40,000
  • Working in the NHS – counsellors jobs within this niche usually fall into Bands 5, 6 or 7 depending on your qualifications. The higher the band, the more you will earn.
  • Private practice work – there is no standard scale so rates can range from £40 to £80 for a 50 minute session. As you imagine, the more sessions you do, the greater your income will be.

Where can you work?

Whilst the majority of counselling is done face-to-face, as a counsellor you can also provide telephone and online counselling. On top of this, you will have an opportunity to work in hospitals, GPs, schools, colleges, universities, charities and in the workplace e.g. office environments or within HR.

What qualifications do you need to become a counsellor?

Technically no compulsory training is required to be a counsellor, however most employers will expect you to have professional training and to be registered with a relevant professional body.

That being said, the British Association for Counselling and Psychotherapy recommend that you complete the following three-stage training route before you begin practicing:

  1. Introduction to counselling – this course, which is easily accessible as an online course is designed to supply you with basic counselling skills, as well as give you an overview of training before you commit to a full online counselling course. This introductory course typically lasts 8-12 weeks.
  2. Certificate in counselling skills – this course aims to give you a deeper theoretical understanding of counselling and how it works. In addition, you will be able to develop your counselling skills and acquire the preparation you need for the next stage of your training. The online course usually lasts one year (part time) but can also be undertaken within a college environment.
  3. Core practitioner training – this final course will equip you with the skills, the knowledge and the resources you need to work as a counsellor. On the scale of things, this course will give you a minimum training level of a Level 4 Diploma. However, it can be used as a stepping stone to progressing onto an undergraduate or postgraduate degree. NOTE: this course should last at least one year (full time) or two years (part time). You will also need a minimum of 100 hours of supervised placements under your belt.

Once you have completed these three qualifications, you will need to become a member of the ACCPH (Accredited Counsellors, Coaches, Psychotherapists and Hypnotherapists), as their accreditation will increase your employability odds.

How to pick the right counselling course

College, university, private training or an online course… as long as your course have been approved/accredited by a professional body such as BACP, National Counselling Society or UK Council for Psychotherapy, you can feel confident that you’ll be able to get a job as a counsellor as you’ll be able to join a professional register of practitioners.

Types of online courses

Should you decide to take the online learning route, then it is important to know what kind of courses are available.

Below is a list of common online counselling courses you can take to build up your educational arsenal:

  • Introduction to Counselling Level 2
  • Counselling Diploma
  • Counselling Diploma Level 3
  • Counselling Advanced Diploma Level 4
  • Counselling and CBT Diploma Level 4
  • Counselling Children and Adolescents Level 4
  • Counselling and Mindfulness Bundle Level 3
  • Addiction Counselling Level 3

Additional qualifications you can do to expand your repertoire:

  • Life Coaching Diploma
  • Family Support Worker Diploma
  • Drug and Alcohol Counselling
  • Mediation Diploma
  • Care Counselling for Children
  • Bereavement Counselling Diploma
  • Counselling and Managing Personal Debt
  • Family Counselling Diploma
  • Child Coaching Diploma
  • Debt Counselling Diploma
  • Relationship and Couples Counselling Diploma
  • Cognitive Therapy Diploma
  • Psychology Diploma
  • Introduction to Child Psychology
  • Child Psychology Diploma
  • Educational Psychology
  • Workplace Psychology

You can even explore qualifications in social care and meditation, anything that can help to expand your treatment plans and ensure you always offer your clients a sympathetic ear.

What skills do you need to be a counsellor?

If you still can’t decide on whether counselling is the right fit for you, take a look at the following list of skills. You will need to be able to demonstrate these skills in the workplace should you become a counsellor.

You will need to be:

  • Self-aware, sensitive and empathic
  • Observant and a great listener
  • Open minded, non-judgemental and respectful
  • Aware of your own attitudes, limitations and responses
  • Able to work under pressure
  • A great communicator with strong presentation skills
  • Able to establish a rapport with clients from all backgrounds
  • Able to gain their trust
  • Organised and able to manage time effectively
  • Understanding of the need for confidentiality
  • Resilient and have personal integrity
  • Energetic, positive and have a good sense of humour
  • Aware of equality and diversity issues.

Do you need work experience?

Shadowing, volunteering or working in a helping profession e.g. as a nurse, social worker, teacher, etc. will all be beneficial if you want to become a counsellor as they will give you a stronger understanding of what to expect in the field.

Top Employers

Common places to find counselling vacancies include:

  • Schools, colleges, universities and higher education colleges
  • Statutory and voluntary sectors (these regularly help individuals coping with substance abuse, eating disorders, sexual assault, domestic violence, mental health, adoption, bereavement, family relationships and homelessness)
  • Health sector e.g. hospitals, genetics, general practices, community healthcare, mental and occupational health
  • Youth services and agencies
  • Children’s centres
  • Citizens Advice Services
  • HR
  • General counselling services
  • Specialised helplines
  • Churches and other faith-based organisations
  • Your own private practice

Due to the level of competition for these jobs, most are part time or are combined with other duties to make them full time.


Becoming a counsellor can be an incredibly rewarding experience. However, before you venture down this career path, it is vital that you first assess whether you have the right character traits to pursue this role. Only once you are 100% confident that it is right for you, should you enrol onto an online course and commit yourself to these studies.

To find out more about the range of online counselling courses out there, visit our website.

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