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The Association of Learning provides high-quality, accessible online education. Collaborating with awarding bodies like AQA, Edexcel and OCR, they offer...
Customer Service Level 3
AOL383
If you’re seeking to elevate your career by honing your customer service skills, this Customer Service Level 3 online course is the ideal course for you. Gain the essential skills and knowledge that will allow you to better serve your customer, and boost your CV and career prospects.
Customer Service Level 3
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About This Course
Do you wish to advance your career through the development of your customer service abilities? If so, the Customer Service Level 3 online course is perfect for you.
Enrol in this course to discover the importance of customer service in any business. Equip yourself with the essential skills for your long-term success and achieve your dream career. With hassle-free home learning, taking the first step is easy — enrol with us today!
In this customer service course you will:
- Learn the importance of customer service for any business
- Study how to engage and interact with clients in a professional and customer-centric manner
- Understand the techniques used to engage customers and understand their needs
Bundle Offer
Buy this course as a bundle and save 35%
Retail Studies
Total cost if courses bought separately: £1,170
Course Benefits
Split into 6 units, every element of this course seeks to expand your understanding of customer service, so you can achieve the theoretical knowledge you need to apply these skills within real and practical settings.
This course will:
- Help you to develop a strong foundation of knowledge and competency that can be transferred into your work.
- Enable you to study on your own terms – no classrooms, no strict deadlines and no exams.
- Allow you to study from home – all course materials will be sent straight to your door, enabling you to fit your studies around your obligations.
Course Units
Unit 1: Introduction to Customer Service
Unit 2: Key Elements for Success
Unit 3: Building Strong Customer Relationships
Unit 4: Turning Challenges into Customer Trust
Unit 5: Fostering a Customer-Centric Culture: Business
Unit 6: Empowering People: Building a Customer Service Culture
Assessment
This course is assessed using a series of written assignments that are designed to test your knowledge of the course materials. These will need to be sent to your personal tutor for marking, whereupon they will supply you with helpful tips and feedback. No external examinations are required.
Required Knowledge
No prior knowledge or skills are needed in order to enrol onto the Customer Service Level 3 online course, making it ideal for those just starting out in this career field.
Awarding Body
Upon successful completion of this course, you will receive certification from National Institution of Qualifications (NIOQ).
This course has been designed to meet the requirements of specific learners or employers. It is endorsed by National Institution of Qualifications, meaning the course has undergone external quality checks to ensure that they are maintained and delivered to an excellent standard.
National Institution of Qualifications are a national certificating organisation. Endorsement of our courses ensures learners have access to high quality materials that cover all learning outcomes, helping them to achieve their potential.
Support
From the guidance of our personal tutors whose industry experience will help to support and mentor your studies, to our comprehensive study guide and course materials; from day one we will go above and beyond to help you succeed in your studies. With twelve months tutor support, you have the option of completing in as little as three months, or using the full twelve months.
You too can take advantage of the extensive knowledge base of our personal tutors and use their experiences to get all of your questions answered. Similarly, our student support team are readily available to lend you their advice and guidance as they help you to decipher your course materials and answer your questions.
Only one click away, you can trust that help will be there when you need it.
Frequently Asked Questions
This is a question that our team are often asked, there are many reasons but here are the main reasons to choose Association of Learning:
- No hidden charges, the price you see includes everything, from tutoring to certification.
- Our average tutor marking time is 3 working days (most providers are 10+).
- Our customers have rated us ‘Excellent’ on Trustpilot.
- Our courses are up to date. Many providers create course content and fail to keep it up to date.
- We are open later than any other home learning provider.
- As many submissions as you need to complete, many providers cap how many times you can submit work.
- All courses are fully endorsed by external awarding organisations.
- 14 day money back guarantee or course switch.
If you need any more reasons to choose Association of Learning, contact our team!
You have 12 months to complete your course, however you can complete at a faster pace without any additional costs. Some of our students have managed to complete in as little as 3 months!
There are two payment options, pay in full for your course or monthly. Our monthly payment option allows you to spread the cost of your course over a 10 month period.
If you choose to pay using a payment plan, to apply you must be able to answer yes to the following:
- Your billing address is based in the UK
- You have a UK based bank account
- Bill payer must be 18 or above.
No, this course is assignment based, which means you will not have to complete any exams. If your assignment doesn’t pass first time, you can retry as many times as you need within your 12 months support period.
No, this is a distance learning course, which means your assessments will be submitted and marked using our online LMS (Learner Management System).
Unlike other providers, Association of Learning use a fast-track system to get your certificate to you within six weeks (our average is two weeks).
There are no requirements to have completed any courses or have any knowledge of the subject area to enrol on the course. There is no application process and no questions asked when you sign up, it is accessible to anybody.
Your course will start as soon as you sign-up. You could start your journey of learning today!
This course is an endorsed certification, not a regulated qualification.
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