Retail Studies

3 Course bundle

Worth £1170.00
You save £410.00

Climb the retail ladder with the help of our Retail Studies course bundle! Learn all the skills you’ll need to excel in this highly sought after industry.

3 Course bundle

Worth £1170.00
You save £410.00

Retail Studies

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About This Course

Give your retail career a boost with this Retail Studies course bundle!

Master the art of people and process management in a retail environment, and recognise the value of providing excellent customer service to your company.

This Retail Studies course bundle includes 3 in-depth courses designed to help you get started in (or move up in) the retail industry. Fast track your career and distinguish yourself from the crowd.

The Customer Service Level 3, Retail Management Level 3, and Retail Operations Level 3 courses collectively provide a comprehensive education in customer-centric business practices and retail management. They equip learners with the essential skills and knowledge needed to excel in the fields of customer service and retail operations.

In Customer Service Level 3, students discover the significance of customer-centricity, effective problem solving, and building a customer oriented culture.

In Retail Management Level 3, you’ll explore the dynamic retail landscape, customer service excellence, sourcing strategies, pricing tactics and people management.

Retail Operations Level 3 delves into customer engagement, organisational structures, visual display, administration, and marketing techniques.

Course Benefits

Together, these courses offer a holistic understanding of retail and customer service, empowering individuals to thrive in these industries by delivering exceptional experiences and efficiently managing retail operations. This course bundle will:

  • Help you to develop a strong foundation of knowledge and competency that can be transferred into your work.
  • Enable you to study on your own terms – no classrooms, no strict deadlines and no exams.
  • Allow you to study from home – all course materials will be sent straight to your door, enabling you to fit your studies around your obligations.

Course Units

Customer Service Level 3

Unit 1: What IS Customer Service?

Unit 2: Getting Started

Unit 3: Serving Customers

Unit 4: Feedback and Putting Things Right

Unit 5: Creating a Customer Service Culture: Business

Unit 6: Creating a Customer Service Culture: People

Retail Management Level 3

Unit 1: The Context of Retail

Unit 2: Customer Service

Unit 3: Sourcing Your Retail Business

Unit 4: Getting Products to Your Customers

Unit 5: Your Pricing Strategy

Unit 6: Managing Your People

Retail Operations Level 3

Unit 1: Who is Your Customer?

Unit 2: Retail Organisations within the Retail Environment

Unit 3: Display of a Retail Environment

Unit 4: Administration that is Carried out in the Retail Environment

Unit 5: The Marketing, Visual Display, and Selling Techniques that are Employed

Unit 6: Legal Obligations


This course is assessed using a series of written assignments that are designed to test your knowledge of the course materials. These will need to be sent to your personal tutor for marking, whereupon they will supply you with helpful tips and feedback. No external examinations are required.

Required Knowledge

No prior knowledge or skills are needed in order to enrol onto the course, making it ideal for those just starting out in this career field.

Awarding Body

Upon successful completion of these courses, you will receive certification from National Institution of Qualifications (NIOQ).

These courses have been designed to meet the requirements of specific learners or employers. It is endorsed by National Institution of Qualifications, meaning the course has undergone external quality checks to ensure that they are maintained and delivered to an excellent standard.

National Institution of Qualifications are a national certificating organisation. Endorsement of our courses ensures learners have access to high quality materials that cover all learning outcomes, helping them to achieve their potential.


From the guidance of our personal tutors whose industry experience will help to support and mentor your studies, to our comprehensive study guide and course materials; from day one we will go above and beyond to help you succeed in your studies. With twelve months tutor support, you have the option of completing in as little as three months, or using the full twelve months.

You too can take advantage of the extensive knowledge base of our personal tutors and use their experiences to get all of your questions answered. Similarly, our student support team are readily available to lend you their advice and guidance as they help you to decipher your course materials and answer your questions.

Only one click away, you can trust that help will be there when you need it.

Frequently Asked Questions

This is a question that our team are often asked, there are many reasons but here are the main reasons to choose Association of Learning:

  • No hidden charges, the price you see includes everything, from tutoring to certification.
  • Our average tutor marking time is 3 working days (most providers are 10+).
  • Our customers have rated us ‘Excellent’ on Trustpilot.
  • Our courses are up to date. Many providers create course content and fail to keep it up to date.
  • We are open later than any other home learning provider.
  • As many submissions as you need to complete, many providers cap how many times you can submit work.
  • All courses are fully endorsed by external awarding organisations.
  • 14 day money back guarantee or course switch.

If you need any more reasons to choose Association of Learning, contact our team!

You have 12 months to complete your course, however you can complete at a faster pace without any additional costs. Some of our students have managed to complete in as little as 3 months!

There are two payment options, pay in full for your course or monthly. Our monthly payment option allows you to spread the cost of your course over a 10 month period.

If you choose to pay using a payment plan, to apply you must be able to answer yes to the following:

  • Your billing address is based in the UK
  • You have a UK based bank account
  • Bill payer must be 18 or above.

No, this course is assignment based, which means you will not have to complete any exams. If your assignment doesn’t pass first time, you can retry as many times as you need within your 12 months support period.

No, this is a distance learning course, which means your assessments will be submitted and marked using our online LMS (Learner Management System).

Unlike other providers, Association of Learning use a fast-track system to get your certificate to you within six weeks (our average is two weeks).

There are no requirements to have completed any courses or have any knowledge of the subject area to enrol on the course. There is no application process and no questions asked when you sign up, it is accessible to anybody.

Your course will start as soon as you sign-up. You could start your journey of learning today!

This course is an endorsed certification, not a regulated qualification.

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