Office Management Level 3

About This Course

Embark on a journey of professional growth with our Office Management Level 3 online course. Delve into the diverse and vital role of an office manager, from ensuring excellent customer service to effective team management.

With our flexible Office Management Level 3 course, you can study at your own pace, fitting learning around your commitments. No strict deadlines or timetables to worry about.

Course materials are conveniently delivered via post or email, ensuring hassle-free access. Your dedicated personal tutor is just an email away, providing guidance and support at every step.

Uncover the intricacies of office management, from recruitment and performance management to legal considerations. Develop a deep understanding of communication styles and learn to navigate the complexities of team and facility management.

Enhance your skills, broaden your horizons, and set your career on an upward trajectory in office management.

Course Benefits

Split into 6 units, every element of this course seeks to expand your understanding of office management, so you can achieve the theoretical knowledge you need to apply these skills within real and practical settings.

This course will:

• Help you to develop a strong foundation of knowledge and competency that can be transferred into your work.
• Enable you to study on your own terms – no classrooms, no strict deadlines and no exams.
• Allow you to study from home – all course materials will be sent straight to your door, enabling you to fit your studies around your obligations.

Course Units

Unit 1: Responsibilities of an Office Manager

• Role and responsibilities of an office manager
• Managing and maintaining the office environment
• Skills and requirements
• Managing technology in the workplace

Unit 2: Managing Customer Service Within an Office Environment 

• Manager’s role in ensuring the team deliver excellent customer service
• Developing action plans of how to handle difficult customer situations and complaints
• Applying a customer service framework
• Requirements of customers within organisations

Unit 3: Managing an Office Team 

• Recruitment and selection process within a business
• Monitor and manage staff performance
• Coordinating and prioritising team activities
• Training and development for office staff

Unit 4: Managing Processes and Procedures Within an Office Environment

• Customer data legal requirements
• Administrative processes
• Policies and processes
• Policies and processes for office tasks

Unit 5: Legal Aspects of Managing an Office Premises

• Health and safety legislation
• Consumer law
• Equality legislation and implications
• Discrimination and bullying within the workplace

Unit 6: Communication Requests of an Office Manager

• Communication styles
• Communication styles for stakeholders
• Monitoring communication within a team
• Interpreting own skills against the requirements of an office manager

Assessment

This course is assessed using a series of written assignments that are designed to test your knowledge of the course materials. These will need to be sent to your personal tutor for marking, whereupon they will supply you with helpful tips and feedback. No external examinations are required.

Required Knowledge

No prior knowledge or skills in this area are needed in order to enrol onto this course, making it ideal for those just starting out in this career field.

Awarding Body

Upon successful completion of this course, you will receive certification from National Institution of Qualifications (NIOQ).

This course has been designed to meet the requirements of specific learners or employers. It is endorsed by National Institution of Qualifications, meaning the course has undergone external quality checks to ensure that they are maintained and delivered to an excellent standard.

National Institution of Qualifications are a national certificating organisation. Endorsement of our courses ensures learners have access to high quality materials that cover all learning outcomes, helping them to achieve their potential.

Support

From the guidance of our personal tutors whose industry experience will help to support and mentor your studies, to our comprehensive study guide and course materials; from day one we will go above and beyond to help you succeed in your studies. With twelve months tutor support, you have the option of completing in as little as three months, or using the full twelve months.

You too can take advantage of the extensive knowledge base of our personal tutors and use their experiences to get all of your questions answered. Similarly, our student support team are readily available to lend you their advice and guidance as they help you to decipher your course materials and answer your questions.

Only one click away, you can trust that help will be there when you need it.