NCFE Level 2 Certificate in Understanding Retail Operations

About This Course

Gain a solid foundation in retail with the NCFE Level 2 Certificate in Understanding Retail Operations. This course equips you to boost sales, retain customers, and build loyalty in today’s competitive market.

Study key topics including customer service, sales processes, team effectiveness, health and safety, consumer law, security, and payment handling.

160 study hours over 12 months. No entry requirements, but you must be working in retail (paid or voluntary). Achieve a nationally recognised Level 2 qualification.

Course Benefits

Retail Industry Insight: Learners develop a strong foundation in customer service, sales, store safety, consumer law, payments, merchandising, and teamwork.

Flexible Assessment: Fully knowledge-based, assessed internally by portfolio – no placement or exams needed.

Accessible Entry: Open to those aged 16+, with no formal entry requirements – ideal for new or progressing retail staff.

Progression: Supports further study or advancement to practical or NVQ retail qualifications.

Course Units

Qualification Title: NCFE Level 2 Certificate in Understanding Retail Operations
Qualification Number: 601/3338/7
Total Credits: 14

Unit 1: Understanding Customer Service In The Retail Sector

Unit 2: Understanding The Retail Selling Process

Unit 3: Understanding How Individuals And Teams Contribute To The Effectiveness Of A Retail Business

Unit 4: Understanding How A Retail Business Maintains Health And Safety On Its Premises

Unit 5: Understanding Retail Consumer Law

Unit 6: Understand How To Deal With Customer Queries And Complaints In A Retail Environment

Unit 7: Understanding Security And Loss Prevention In A Retail Business

Unit 8: Understanding The Handling Of Customer Payments In A Retail Business

Assessment

This course is assessed using a series of assignments that are designed to test your knowledge of the course materials. You’ll access your learning materials and submit your work online using our learner management system. Your expert assessor will mark your work and guide you throughout the programme.

To complete this Level 2 NCFE course qualification, you will need to submit a portfolio of evidence to your personal tutor, containing all of the completed activities required at the end of each unit. Your tutor will then assess each of these activities, and supply you with marks and feedback on how best to improve your grades (before signing off each unit).

Please note: Due to the nature of the assessment questions, you will need to be working in a retail environment at the time of your course (this can be paid or voluntary).

Required Knowledge

Minimum age: 16 years.

Applicants must be at least 16 to participate. Proof of age may be required. Some activities may have additional age restrictions.

Awarding Body

Upon completing your course, you will receive a certificate from NCFE, a respected educational charity with over 170 years’ experience.

Enrolment in an NCFE CACHE course grants you two years’ access to the NCFE CACHE Alumni network and its resources.

Support

From the guidance of our personal tutors whose industry experience within counselling can help to support and mentor your studies, to our comprehensive study guide and course materials; from day one we will go above and beyond to help you succeed in your studies. With twelve months of tutor support, you have the flexibility to complete the course at your own pace, taking the full twelve months if needed.

You too can take advantage of the extensive knowledge base of our personal tutors and use their experiences to get all of your questions answered. Similarly, our student support team are readily available to lend you their advice and guidance as they help you to decipher your course materials and answer your questions.

Only one click away, you can trust that help will be there when you need it.