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The Association of Learning provides high-quality, accessible online education. Collaborating with awarding bodies like AQA, Edexcel and OCR, they offer...
NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings
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Enhance your skills with the NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care. Learn to meet customer needs, communicate effectively, and work in teams. No placement needed; assessment via portfolio. RQF regulated.
NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings
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NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings
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About This Course
Gain essential skills with the NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings. This course builds your knowledge of delivering outstanding customer service, including preparing to support clients, recognising their unique needs, communicating effectively, and working within a team.
Assessment is via an internally assessed portfolio—no placement needed. All learning is classroom-based. Fully recognised on the RQF and awarded by NCFE CACHE.
Course Benefits
Recognised RQF Level 2 qualification
Knowledge-based—no work placement required.
Prepares learners for roles in health, social care, community services, and reception.
Flexible delivery with tutor support.
Enables progression to related qualifications, such as Common Health Conditions or Mental Health.
Course Units
Qualification Title: NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings
Qualification Number: 603/0483/2
Unit 1: Preparing To Deliver Customer Service In Health And Social Care Settings
Unit 2: Understand The Specific Needs Of Customers Accessing Health And Social Care Services
Unit 3: Effective Communication For Health And Social Care
Unit 4: Teamwork In Health And Social Care Settings
Assessment
This course is assessed using a series of assignments that are designed to test your knowledge of the course materials. You’ll access your learning materials and submit your work online using our learner management system. Your expert assessor will mark your work and guide you throughout the programme.
No external examination required. Learners compile a portfolio of evidence that is internally assessed and externally quality assured. Materials include written work, reflections, and structured activities.
Required Knowledge
No formal entry requirements.
Suitable for beginners aged 14 and over.
Previous Level 1 study is helpful but not essential.
Awarding Body
Upon completing your course, you will receive a certificate from NCFE, a respected educational charity with over 170 years’ experience.
Enrolment in an NCFE CACHE course grants two years’ access to the NCFE CACHE Alumni network and its resources.
Support
From the guidance of our personal tutors whose industry experience within counselling can help to support and mentor your studies, to our comprehensive study guide and course materials; from day one we will go above and beyond to help you succeed in your studies. With twelve months tutor support, you have the option of completing in as little as three months, or using the full twelve months.
You too can take advantage of the extensive knowledge base of our personal tutors and use their experiences to get all of your questions answered. Similarly, our student support team are readily available to lend you their advice and guidance as they help you to decipher your course materials and answer your questions.
Only one click away, you can trust that help will be there when you need it.
Frequently Asked Questions
This is a question that our team are often asked, there are many reasons but here are the main reasons to choose Association of Learning:
- No hidden charges, the price you see includes everything, from tutoring to certification.
- Our average tutor marking time is 3 working days (most providers are 10+).
- Our customers have rated us ‘Excellent’ on Trustpilot.
- Our courses are up to date. Many providers create course content and fail to keep it up to date.
- We are open later than any other home learning provider.
- As many submissions as you need to complete, many providers cap how many times you can submit work.
- All courses are fully endorsed by external awarding organisations.
- 14 day money back guarantee or course switch.
If you need any more reasons to choose Association of Learning, contact our team!
You have 12 months to complete your course, however you can complete at a faster pace without any additional costs. Some of our students have managed to complete in as little as 3 months!
There are two payment options, pay in full for your course or monthly. Our monthly payment option allows you to spread the cost of your course over a number of months.
If you choose to pay using a payment plan, to apply you must be able to answer yes to the following:
- Your billing address is based in the UK
- You have a UK based bank account
- Bill payer must be 18 or above.
No, this course is assignment based, which means you will not have to complete any exams. If your assignment doesn’t pass first time, you can retry as many times as you need within your 12 months support period.
No, this is a distance learning course, which means your assessments will be submitted and marked using our online LMS (Learner Management System).
Unlike other providers, Association of Learning use a fast-track system to get your certificate to you within six weeks (our average is two weeks).
There are no requirements to have completed any courses or have any knowledge of the subject area to enrol on the course. There is no application process and no questions asked when you sign up, it is accessible to anybody.
Your course will start as soon as you sign-up. You could start your journey of learning today!
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