Answers to frequently asked questions

Your questions answered; everything you need to know about us and our courses.

Frequently asked questions

How Can I Contact You?

Head over to our contact page, or call us on 0333 344 2126.

What is Your Refund Policy?

You can ask to cancel your enrolment if you are still within the 14 days cooling-off period.

Depending on the course you have chosen, there may also be an opportunity to switch courses.

How Long Does It Take for My Work to Be Marked?

Our average tutor marking time is 3 working days.

Can I Resit My Exams With You?

If you are looking to resit GCSEs and A-Levels exams, our online courses are ideal ways to do this.

You’ll prepare for your exam by studying our quality learning materials, with the guidance of an expert tutor.

When you’re ready for your exam, our team will help you book yourself in.

Can I Study From Outside the UK?

Yes, our online courses are accessible from anywhere in the world.

However, some exams may require attending a UK based exam centre, or in-person observations (this is stated on the course details page for each course).

How Will I Be Assessed?

You’ll submit your written assessments online for your dedicated tutor to mark.

If your assignment doesn’t pass first time, you can retry as many times as you need within your support period.

Some courses require exams or in-person/remote observations (this is stated on each course details page).

Will My Tutor Visit Me?

Most of our courses are fully online, and can be completed from anywhere with an internet connection!

Some qualifications are assessed using in-person observations, where we provide an assessor to visit your workplace at a pre-arranged time.

The assessment method for each course is stated on the course details page.

How Do I Enrol for a Course?

Simply choose your desired course and your payment options, then follow the steps to enrol.

Once we’ve processed your order, we’ll send your welcome email containing all you need to know to get started.

How Long Will It Take for Me to Complete My Course?

Course durations vary, but you typically have 12 months to access and complete most programmes.

You can however complete in less than 12 months, depending on how much time you can devote to your studies (some students have completed their course in as little as 2 months).

Do I Need Any Qualifications to Enrol?

Most of our courses have no formal entry requirements and are open to anyone interested in learning.

Some advanced courses may recommend prior knowledge (this is stated on the course details page).

Are Your Courses Accredited?

Yes, all of our courses are accredited by their awarding bodies.

We offer a wide range of courses, from diplomas to full, OFQUAL regulated, qualifications.

The accreditation for each course is listed on the course details page.

How Can I Pay for My Course?

We offer flexible payment options including interest-free instalment plans. Details are available on each course page.

There are no hidden charges, the price you see includes everything, from tutoring to certification.

How Does Online Learning Work?

It’s simple! You’ll study and submit your work online.

When you enrol, you’ll be allocated a dedicated tutor, who will provide 1-to-1 expert feedback on your submissions.

Using the online messaging system, you can ask your tutor for help with your course at any time.

Why Should I Choose Association of Learning?

We combine high-quality content, flexible learning, expert tutor support, and accredited qualifications to give you a rewarding learning experience from home.