Join Our Team as a Student Administrator!

At Association of Learning, we’re passionate about making education accessible to everyone. We’re proud to be one of the UK’s leading distance learning providers, but at our core, we’re a small, friendly bunch based in the beautiful seaside town of Llandudno.

We’re on the lookout for a Student Administrator to join our customer service team at our Llandudno offices.

If you love helping people, enjoy problem-solving, and want to be part of a team that genuinely cares, this full-time role could be your next move.

What You’ll Be Doing

You’ll be the cornerstone of support that keeps our daily operations running seamlessly. This includes:

• Handling incoming communications, serving as the primary contact for inquiries via phone and email.
• Coordinating schedules and resources, working closely with tutors and staff to ensure optimal allocation and availability for student support.
• Handling administrative processes such as data entry, document management, and record-keeping with meticulous attention to detail.
• Resolving operational issues and addressing concerns with professionalism, often requiring effective internal team collaboration to reach prompt solutions.

What We’re Looking For

You don’t need years of experience — we’ll train you up. What matters most is your attitude and willingness to learn. Here’s what would make you a great fit:

• Strong written English (you can write clear, friendly emails)
• Comfortable chatting with customers on the phone
• Great attention to detail — you like getting things right
• A problem-solver who takes initiative
• Organised, reliable, and dependable
• Confident stepping up, sharing ideas, and taking ownership
• Tech-savvy (you’re happy using online systems, email, etc.)
• A genuine desire to provide excellent service

What We Offer

This is a full-time role, permanent contract.

Working hours: Monday to Thursday 8.30am-4.30pm, Friday 8.30am-4.00pm

Salary: £24,500 per annum

Location: Office-based role at our Llandudno offices

Annual leave: 21 days, plus 8 bank holidays

Additional: Private health care included